Realtor Duties to Clients and to Customers

When assisting buyers in their search for a property - a house, condo or townhouse - a Realtor must fulfill a set of obligations. These obligations differ, depending whether the Realtor is assisting his/her client, or a customer.

A client is someone who, by signing a Buyer Agency Agreement, hired the real estate professional to represent him/her in the process of searching for a property and negotiating the purchase (or lease).

A customer is someone who has chosen not to be represented. While the Realtor must treat everyone, client and customer alike, fairly and honestly, it is a client who is represented, and whose best interest is always protected. In a transaction where the buyer is not represented (treated as a customer) the Realtor must look after the seller's best interest.

Schematic illustration of duties a Realtor owed to clients and to customers

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Bosley Real Estate Ltd., Brokerage
416-481-6137

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Marisha Robinsky, REALTOR
276 Merton Street
Toronto ON M4S 1N9
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